CUSTOMER CARE
*BACKORDER POLICY
*CONTACT US
*CUSTOMER SATISFACTION GUARANTEE
*PAYMENT OPTIONS
*PRIVACY POLICY
*RETURN AND EXCHANGE POLICY
*WARRANTIES/DAMAGE/DEFECTIVE

FORMS
*CURRENT REBATES AND OFFERS
*CUSTOM AXLE ORDER FORM FROM JEGS.COM
*CUSTOM DRIVESHAFT ORDER FORM FROM JEGS.COM

LINKS
*ORDER STATUS
*REGISTER OR LOG IN
*TEAM UNSEEN WEBSITE
*LINK TO US

 

BACKORDER POLICY

Even with our large inventory, backorders can occur. If this happens, we make every effort to cross-reference the part to a comparable manufacturer's line. If that is not an option, and you must wait for a part, we will not invoice you until that part is shipped to you unless other arrangements have been made. If the backordered item happens to be part of a larger order that has already been shipped to you, we will pay the handling on that backordered part. Note: Product availability and shipping times may vary with manufacturers. All backorders are ground shipped. If you have any questions about your order, contact us at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it

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CUSTOMER SATISFACTION GUARANTEE

Your satisfaction is paramount to our business! We strive to offer our customers the highest quality parts, top-notch customer and technical service, all at the lowest prices. We are so confident in our ability to do this that we offer an unparalleled Customer Satisfaction Guarantee. If you are not completely satisfied, return the new/unused item in the original box prepaid, with a copy of the invoice within one year, for a refund/exchange. This does not apply to special order items.

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PAYMENT OPTIONS

PayPal
PayPal is a safe, simple alternative to other online payment methods. You can shop confidently on the Internet without revealing credit card numbers. PayPal offers 24/7 monitoring of and 100% protection from potential fraud.

Credit Card We accept MasterCard, Visa, Discover, and American Express. Make sure to enter your complete account number and expiration date. For your protection, we security check all credit card orders.

Please Note: Checks returned unpaid by your financial institution are subject to a Service Charge of $30 or the maximum allowed by law. Checks returned for insufficient or uncollected funds, together with Service Charges, may be debited electronically from your account or collected using a bank draft drawn from your account.

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RETURN AND EXCHANGE POLICY

How to Make a Return If you are not completely satisfied, return the new/unused item in the original box prepaid within one year, with a copy of the invoice, for a refund/exchange. When making a return, please remember a few rules of thumb so your return can be processed as quickly as possible. Completely fill out the return form on the back side of your invoice and make a copy for your own records. NO returns will be accepted without a copy of the original invoice. Any order not paid or picked up within 15 days is subject to re-stocking fee, or return to supplier and no refund will be issued on special order parts or shipping. If fees are charged to you (or your account) we will make every attempt to collect this debt, including use of collection agencies.

Send the package pre-paid (FedEx, UPS or US Postal Service INSURED) to:
Unseen Racing Mail Order
Attn: Returns
108 Rio Grande Canon City, Colorado 81212
NOTE:Any returned items will have a 15% restocking fee applied and refund will be issued after re-stocking fee and freight fees have been calculated.
 

No COD or freight-collect shipments will be accepted. Credit will be issued for merchandise only - no refunds on handling/shipping charges.

SPECIAL ORDERS
All special orders are subject to freight and handling charges from the manufacturer. No returns accepted on special order parts. Any order not paid or picked up within 15 days is subject to re-stocking fee, or return to supplier.

Non-Contractual Agreements
If no contract is signed due to web order or verbal agreement payment constitutes signature on binding contract.

Used Items - refurbished items
Sales on all used items are final, there will be no refund issued. Sales on all refurbished engines(use of old parts even bolts constitutes a refurbished engine) are final and no warranty will be honored aside from those carried by the manufacturer of any new parts placed in the engine. Sales on all remanufactured engines (completley new inside with machined parts and new parts) are covered by the manufacturer warranty not by Unseen Racing.
 

In shop refurbished engines and parts carry no warranty against malfunction or damage to the engine its self. All sales are final and no warranty work or labor shal be honored for any reason, once the part leaves our shop we are no longer responsible for the condition of the part working or otherwise. We test run every refurbished engine we return for a minimum of 1/2 hour to ensure it is running properly when it leaves our shop. 
 

In shop re-manufactured engines and parts carry with them a 30 day satisfaction guarantee. If the part breaks or fails within 30 days return it and we will replace it free of charge. Customer must pay for shipping the item back to us within the guidelines of our shipping regulations. Again a re-manufactured engine is a completley new engine inside of a fully machined block old or new. A re-furbished engine is cleaned up and all major components re-used with some new parts included. An engine is considered re-furbished even if old bolts are still used.

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WARRANTY/DAMAGE/DEFECTIVE

Inspect your shipment upon arrival! Report any damage or shipping related breakage immediately to the carrier. Used items still under manufacturers warranty may have to be inspected by a factory representative before a refund or exchange can be authorized.

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CUSTOM AXLE ORDER FORMS

You must print and fill out this order form and mail it to:
UNSEEN RACING
CO: Unseen Racing Custom Fabs
108 Rio Grande Dr.
Canon City, CO. 81212
You will be contacted once your quote is received, when your order is placed, and when your order ships.
Choose from a supplier below.
CURRIE ENTERPRISES
MOSER ENGINEERING
STRANGE ENGINEERING

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CUSTOM DRIVESHAFT ORDER FORMS

You must print and fill out this order form and mail it to:
UNSEEN RACING
CO: Unseen Racing Custom Fabs
108 Rio Grande Dr.
Canon City, CO. 81212
You will be contacted once your quote is received, when your order is placed, and when your order ships.
Choose from a supplier below.
STRANGE ENGINEERING
INLAND EMPIRE DRIVELINE

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